Shipping/Policies

Shipping & Handling Rates

Please refer to the chart below for calculating shipping on your order.  We are able to ship to the contiguous 48 states in the USA and we try to ship within two business days of receiving an order.  Most packages will ship Media Mail.  If you live outside the 48 contiguous states and wish to make a purchase, please contact us so that special shipping rates can be determined (such orders can be handled by PayPal directly instead of through the shopping cart).

shipping_rates

SAVE EVEN MORE!  If you live in Maine, there is also an option for FREE PICKUP on your order when you check out.  Contact us if you have questions about this option.

Returns Policy

CD/CD-ROM:  No returns will be processed on opened CD’s or CD-ROM’s unless an item is damaged or defective upon receipt, then an exchange for the same item can be requested.  In the event that an exchange is needed, please email contact@roots-by-the-river.com within two weeks of receipt.  We will send out the exchange item as soon as we have received the return and will enclose a check to cover return shipping (up to $5).  If the unopened CD or CD-ROM is not damaged and you simply desire a refund, return shipping is your responsibility.

Books: In the event that a return is desired, please email contact@roots-by-the-river.com within two weeks of receipt.  If an item is damaged and exchange is desired, we will send out the exchange item as soon as we have received the return and will enclose a check to cover return shipping (up to $5).  If the item is not damaged and you simply desire a refund, return shipping is your responsibility.

Privacy Policy

All financial transactions are handled through a secure cart process with PayPal.

Roots by the River will not give or sell your personal information to any other party (unless required to do so by law).